Cancelation & Refund Policy for In-Person Services
​We strive to provide exceptional service and ensure complete customer satisfaction. Our return and refund policy for in-person removals services is designed to be fair and transparent. Please review the following guidelines.
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Cancellations and Refunds
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Cancellation by Customer:
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More than 7 Days Before Service Date: If you need to cancel your booking more than seven days before your scheduled service, you’ll receive a full refund of any deposit paid.
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Within 7 Days of Service Date: Cancellations within seven days of the service date will incur a 20% cancellation fee to cover logistical and staffing arrangements.
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Within 48 Hours of Service Date: Cancellations within 48 hours of the service date will result in a 100% fee of the deposit paid. We understand that unexpected changes happen, and we’ll do our best to reschedule if needed.
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Cancellation by Company:
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In the very rare case that we must cancel due to unforeseen circumstances, we will offer you the choice of rescheduling or receiving a full refund.
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Refunds After Service Completion
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Service Quality Concerns:
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If you’re unsatisfied with our service, please notify us within 24 hours of completion. We’ll work with you to understand the issue and, where appropriate, provide a partial refund or other compensation. Our priority is to address any concerns promptly and ensure your satisfaction.
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Damaged Items: While we take utmost care with your belongings, if any items are damaged during the move, please report the damage within 48 hours. We will assess and offer compensation as appropriate under our insurance policy.
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Inadequate or Partial Service:
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If, for any reason, our team was unable to complete the agreed service, we will either reschedule to complete the work or provide a prorated refund for the unfulfilled portion.
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Non-Refundable Services
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Certain services, such as specialized packing supplies or custom requests, may be non-refundable once provided. This will be clearly communicated during booking.
We value our relationship with each customer and are committed to resolving any concerns as quickly and fairly as possible. If you have any questions about our policies, please contact our team directly.